me779 Privacy Policy

1. Introduction

me779 is an online casino and sports betting platform serving Filipino players. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a visitor to our website, or a user of our mobile interface.

This Privacy Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It sets out the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights available to you as a data subject.

This Policy applies to all personal data collected through the me779 website, mobile platform, customer support channels, and any other touchpoint through which you interact with me779. It should be read together with our Terms and Conditions, which govern your use of the platform as a whole.

2. Personal Data We Collect

me779 collects the following categories of personal data from players and platform visitors:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address and mobile phone number
• Nationality and country of residence

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements dated within 90 days)
• Proof of payment method ownership where required for withdrawal processing

2.3 Financial Information

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used
• GCash or PayMaya account reference numbers (partial, for verification purposes only)
• Bank account details where bank transfer is used as a payment method (BPI, BDO, Metrobank)
• Card type and last four digits where Visa or Mastercard is used

2.4 Gaming and Betting Activity

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming settings, including deposit limits, cooling-off periods, and self-exclusion records

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Session logs, login timestamps, and platform interaction data
• Cookie identifiers and similar tracking technology data

2.6 Communications Data

• Records of your communications with me779 customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

3. How We Collect Your Data

me779 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the me779 platform, including through cookies, web beacons, server logs, and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and publicly available information used to verify the accuracy of data you have provided.

4. How We Use Your Personal Data

me779 uses the personal data we collect for the following purposes:

me779 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

5. Legal Basis for Processing

me779 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time by contacting our support team.

6. Data Sharing and Disclosure

me779 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors and financial institutions: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and InstaPay processors, solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with our regulatory obligations.
• Fraud prevention and security services: Service providers that assist us in detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
• IT and platform infrastructure providers: Cloud hosting, data storage, and technical service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by applicable Philippine law, court order, or regulatory directive.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by me779 are required to process personal data only in accordance with our instructions and in compliance with applicable data protection laws. We do not permit our service providers to use your data for their own purposes.

7. Cookies & Tracking Technologies

me779 uses cookies and similar tracking technologies to operate and improve the platform, personalize your experience, and analyze usage patterns. The following types of cookies may be placed on your device when you access me779:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and game lobby filters to provide a more personalized experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the platform and your account.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the me779 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Security

me779 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the me779 platform
• Encryption of sensitive data at rest, including identity documents and financial information
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, me779 will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

9. Data Retention

me779 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming activity records: Retained for a minimum of three (3) years from the date of the activity, or longer where required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last communication.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by me779:

• Right to be informed: The right to be notified of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data me779 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at: [email protected]. We will respond to all verified requests within thirty (30) days of receipt. We may require you to verify your identity before processing your request.

11. Children's Privacy

The me779 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

12. International Data Transfers

me779 primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines, me779 ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the receiving party.

By using the me779 platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the delivery of our services, subject to the safeguards described above.

13. Updates to This Privacy Policy

me779 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The effective date at the top of this page will be updated whenever a material change is made.

We will notify registered players of material changes to this Privacy Policy by posting a notice on the platform or by sending an email to your registered address. Your continued use of me779 following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how me779 is protecting your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way me779 handles your personal data, please contact our Data Protection Officer. Our team is available 24 hours a day, 7 days a week to assist you.

Email: [email protected]

Please include your registered username and a clear description of your query or request in all correspondence. For data subject rights requests, we may require you to provide proof of identity before we can process your request.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been adequately addressed by me779.